Policies & Agreements
As part of our initiative to comply with recent legislation changes, and to make sure we're clear about your privacy when using our website, we've developed clearer information on cookies and how we use them.
What are cookies?
The term cookies refers to tiny text files stored on your computer when you visit certain web pages. We use these important pieces of information to remember who you are when you come back and visit, keep track of what you have in your basket and tailor our website exactly to your needs.
Cookies & how they affect you
Completely harmless to your computer, cookies don't store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. Strive to Learn uses webforms and login forms on this site. These forms require users to give contact information such as your name, graduation date, email address and phone number. Contact information from the registration form is used only to send material relating to the scheduling of consultations and appointments for which it was collected and will not be sold to another party.
What Information Do We Collect and How Do We Use It?
We use customer information in an effort to improve our customer experience, to communicate with our customers about our products, services and promotions, and to enhance and improve the performance and accuracy of our operations and website. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you book a session or buy a package, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Strivetolearn.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order — such as an order confirmation notice, as well as send you other information that we believe may be of interest to you. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design, the products and services we offer and the way in which we offer them. Strivetolearn.com recognizes that it must maintain and use customer information responsibly.
To serve you better and improve our performance, we may combine information you give us online, in our stores or through e-mails. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.
Information collected from you with our partner website Teachworks.com in order to book appointments and communicate appointment reminders, cancellations and lesson notes.
We may also use various mechanisms to track activity on our website, including cookies. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website.
We may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. We may also use the services of third parties to utilize these and other technologies to allow delivery of advertising that directly relates to offers that may be of interest to you.
We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.
If you are under the age of 13, you are not permitted to submit any personal information to Strivetolearn.com. Strivetolearn.com is intended for users who are 13 years of age and older. We do not knowingly collect information from individuals under the age of 13 without the verifiable permission of a parent or guardian. If a parent, guardian or anyone else becomes aware of personal information we have collected from an individual under the age of 13, please contact us at (949) 873-8608
Your California Privacy Rights
Who are our Tutors and College Counselors
Our College Admissions Experts, Subject Tutors, and Test Prep Tutors are all highly qualified, extensively trained, and thoroughly vetted prior to working with our families. Because ensuring our family's safety is our ultimate priority, we extensively background check out tutors through references and background checks at both local, state, and federal levels.
Assessment of Risk COVID-19
As required by California executive order, Strive to Learn conducted a thorough assessment of risk when considering re-opening our store location. After an extensive review, our founder had realized that because of the very structure of the building, we would be unable to tutor our students safely without major and extensive construction and redesigning of our services. This reality of plexiglass, masks, and an all too small spacial restriction is what promulgated our pivot to in-person outdoor, and online sessions.
In order to maintain safety and adhere to CDC, local, and state guidelines all of our in-person sessions for a subject tutoring session are maintained with 6 feet of distance, facial coverings, are conducted with health screenings and temperature checks, and have increased sanitation protocols a
Tutoring & Test Prep Agreement
All payments for services must be received in full prior to receiving services. We require that our clients keep an updated credit card on file at all times with the full knowledge and understanding that Strive to Learn will charge this card for any sessions that are scheduled.
All payments for services that are not received in full and are not paid by the due date will be penalized with a late fee. Strive to Learn reserves the full right. to arrest any services until the account is brought back into good standing.
No Refund Policy
Strive to Learn does not provide any refunds for any services that are not rendered, however, Strive to Learn does issue store credit for any unused sessions that can be applied to any Strive to Learn services and will never expire.
Standardized Testing Scores/College Admissions
Strive to Learn does not provide any guarantee, either implied or explicitly, of any score increase on a standardized test, a class grade, or any college acceptance.
Strive to Learn must receive any requests to cancel or reschedule their session via text at (949) 873-6807 with more than 24 hours notice.
Cancellation or rescheduling requests that are made within 24 hours of the session, but more than 2 hours prior to the start time, will incur a fee equaling 50% of the total session cost.
Cancellation or rescheduling requests that are made within 2 hours of the scheduled session will incur a fee equaling 100% of the total session cost.
The Client understands and authorizes Strive to Learn to automatically charge the card on file if the Client incurs a cancellation fee.
STATEMENT OF WORK FOR SERVICES Subject to the terms and conditions of this Agreement, Strive to Learn agrees to perform the services requested by the Client as described in Schedule 2: College Counseling Pricing Sheet (the “Services”), which sets forth the Services to be provided by Strive to Learn as well as the applicable fees to be paid by the Client. The parties may amend the scope of Services for such additional consideration as the parties may mutually agree in writing.
PERFORMANCE Strive to Learn agrees to perform the Services online, at a mutually agreeable time conducive to the Student’s schedule. However, notwithstanding any clause in this Agreement to the contrary, Strive to Learn expressly disclaims all express or implied warranties and guarantees with respect to the performance of professional services.
Strive to Learn is committed to providing a safe and inclusive learning environment for all families, regardless of gender identity, sex, age, religion, or race. Should you have any concerns please contact a manager directly at (949) 873 - 6807 or email us at email@example.com.
RESPONSIBILITIES The Client acknowledges that the following list remains the sole responsibility of the Student and that failure to following this list impedes Strive to Learn’s abilities to perform agreed-upon services to the best of their abilities:
The Student must disclose all of the student’s academic and psychological history, including report cards, official score reports from standardized tests, disciplinary history, IEP, and 504 plans, if applicable.
The Student and Client must maintain consistent communication with Strive to Learn.
The Student and Client understand that Strive to Learn will assign various tasks and that the Student and Client, if applicable, must complete those tasks by the stated deadline.
The Student must maintain communication with their school counselor and follow the requirements of the high school guidance office.
The Student is responsible for sending official test scores to colleges if needed.
The student is responsible for securing academic and personal recommendations.
The Student is responsible for completing and submitting their college applications
The Student must monitor the status of their application and advise colleges of their intentions to enroll.
The Student agrees that all college essays and other writings for their application must be their own original work.
The Student and Client agree that only deposit funds to one college or university, and that depositing funds remain their sole responsibility.
PAYMENT The Client understands and accepts that they are solely responsible for any charges and fees incurred by Student with respect to the Services provided under this Agreement. Client shall not expect and Strive to Learn is not responsible for the collection of any charges and fees from any person other than the Client. In the event of a co-parenting situation, it will be the sole responsibility of the Client to make payment of all charges and fees specified in this Agreement and make arrangements for payments or reimbursement from any third parties with whom Client has agreed to share the Services.
The client agrees to provide Strive to Learn with a valid debit or credit card at all times and will ensure that Strive to Learn has the most current billing address and information. In the event that this information should change, the Client must inform Strive to Learn immediately.
The Client hereby authorizes Strive to Learn to charge the Client’s card on file for the full balance due prior to the start of each session (or, if a package is selected, for the full package price prior to the first session), unless otherwise agreed to in writing.
Any services rendered that are not prepaid will be charged to the card on file.
INTEREST RATE ON OVERDUE BALANCES In the event that a session or Service is unpaid prior to being rendered, Strive to Learn will issue an invoice to the Client after which payment is immediately due and payable by the date indicated on the invoice. If payment in full on any invoice is not received by Strive to Learn by the invoice due date, an interest charge on the unpaid balance will be assessed at the rate of .8333% interest per month (10% per year) or the maximum rate allowed by law. This unpaid balance is determined by taking the beginning balance of the Client’s account for each month, adding any new charges, and subtracting any payments made to the Client’s account. Strive to Learn will then multiply this amount by the .8333% monthly periodic interest rate to compute the interest charge on any unpaid amounts reflected on the Client’s account for a given month.
Furthermore, Strive to Learn reserves the right to suspend any Services until all unpaid amounts and interest accrued thereon are paid in full and the Client’s account is brought current.
Failure to pay the outstanding amount within 60 days when due will be deemed a breach of this Agreement. Client shall pay all costs incurred by Strive to Learn, including without limitation reasonable attorneys' fees and incidental costs, in any collection or the attempted collection or any action brought by Strive to Learn to enforce (i) the obligations of Client hereunder and (ii) the payment and performance of Client's obligations under this Agreement.
INSTALLMENTS For the convenience of our Strive to Learn families, a three-part installment option is available for our comprehensive guided pathway packages (options 4-6) and select Founder’s Pricing packages. If agreed to, the first payment of ______________ is due by the time the service agreement is signed and before the first session is conducted. The second payment of_________ is due by ________. The final payment of __________ is due by ___________. In order for service to continue payments must be made by the stated deadlines. For hourly services, payment will be due at the time of service.
TERMINATION OF SERVICES Should the Client wish to terminate their services and any future installments; the Client agrees to notify Strive to Learn in writing via email at firstname.lastname@example.org. Strive to Learn will determine how much of the Client's package balance remains by calculating all prior college counseling sessions rendered at $200 per hour. The total for these services will be deducted automatically from any installments or payments made. Any remaining balance will be added as an available credit balance to the account. However, if Strive to Learn's services exceed what has been previously paid, the Client agrees to pay the remaining balance owed in full upon the termination of this agreement.
NO REFUND POLICY Client acknowledges that no refunds will be issued. However, Strive to Learn will convert any unused prepaid sessions into a general credit balance on your account. The Client will continue to maintain a credit balance in their account, which can be used for further Services in the future for the same or another student, as requested by Client for a period of up to two (2) years from the date of payment by Client.
CANCELLATION OF SESSIONS & RESCHEDULING POLICY The Client and Student agree to cancel or reschedule their session by texting Strive to Learn at (949) 873-6807 or by using the cancelation button within their reminder email. Cancellations and schedule changes made less than 24 hours before the session start time will be charged a . This also applies if the student arrives late to the scheduled session.
CONFIDENTIALITY & RECORDS Strive to Learn agrees to keep and maintain adequate and current written records of the Student’s sessions and learning progress, which it will share with the Client.
STANDARDIZED TESTING The Client and Student understand that it is their sole responsibility to register for any official test dates and that Strive to Learn does not register on the behalf of any Student or Client. To register for the SAT test date, go to www.collegeboard.org and for ACT testing, go to www.ACT.org.
NO SOLICITATION OF EMPLOYEES The Client agrees that, during the term of this Agreement and for a period of twelve (12) months thereafter, the Client will not solicit or induce any employee or independent contractor of Strive to Learn to terminate or breach an employment, contractual or other relationship with Strive to Learn.
WHOLE AGREEMENT This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof. This Agreement replaces and supersedes any prior verbal understanding, written communications, or representations made by the parties regarding the subject matter contained in this Agreement. This Agreement cannot be modified, rescinded, or supplemented, except in writing signed by both parties.
MINORS Where the Student is a legal minor, the Parent/Guardian shall enter into this tutoring contract on behalf of the Student and shall accept and agree to all the terms and conditions contained herein on behalf of the Student.
SEVERABILITY. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions shall continue in full force and effect.
WAIVERS. The failure of either party to insist upon the performance of any of the terms, covenants, or conditions of this Agreement or to exercise any right hereunder, shall not be construed as a waiver or relinquishment of the future performance of any rights, and the obligations of the party with respect to such future performance shall continue in full force and effect.
NO PARTNERSHIP This Agreement does not create a partnership relationship, nor any sort of independent contractor relationship. The Client does not have the authority to enter into contracts on the Client's behalf.
APPLICABLE LAW/VENUE. This Agreement will be governed by California law. The parties agree that any action under this Agreement will be brought in Orange County, California