As part of our initiative to comply with recent legislation changes, and to make sure we're clear about your privacy when using our website, we've developed clearer information on cookies and how we use them.
What are cookies?
The term cookies refers to tiny text files stored on your computer when you visit certain web pages. We use these important pieces of information to remember who you are when you come back and visit, keep track of what you have in your basket and tailor our website exactly to your needs.
Cookies & how they affect you
Completely harmless to your computer, cookies don't store personally identifiable information such as name, address or payment details, but they do provide us with encrypted information to help improve your experience of the site. Strive to Learn uses webforms and login forms on this site. These forms require users to give contact information such as your name, graduation date, email address and phone number. Contact information from the registration form is used only to send material relating to the scheduling of consultations and appointments for which it was collected and will not be sold to another party.
What Information Do We Collect and How Do We Use It?
We use customer information in an effort to improve our customer experience, to communicate with our customers about our products, services and promotions, and to enhance and improve the performance and accuracy of our operations and website. We collect information such as your name, e-mail and postal address and credit card numbers, that you provide to us when you book a session or buy a package, when you save your information with us or when you participate in a sweepstakes, promotion or survey. Strivetolearn.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order — such as an order confirmation notice, as well as send you other information that we believe may be of interest to you. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design, the products and services we offer and the way in which we offer them. Strivetolearn.com recognizes that it must maintain and use customer information responsibly.
To serve you better and improve our performance, we may combine information you give us online, in our stores or through e-mails. We may also combine that information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.
Information collected from you with our partner website Teachworks.com in order to book appointments and communicate appointment reminders, cancellations and lesson notes.
We may also use various mechanisms to track activity on our website, including cookies. A cookie is a small data file that is placed on the hard drive of your computer when you visit a website.
We may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. We may also use the services of third parties to utilize these and other technologies to allow delivery of advertising that directly relates to offers that may be of interest to you.
We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.
If you are under the age of 13, you are not permitted to submit any personal information to Strivetolearn.com. Strivetolearn.com is intended for users who are 13 years of age and older. We do not knowingly collect information from individuals under the age of 13 without the verifiable permission of a parent or guardian. If a parent, guardian or anyone else becomes aware of personal information we have collected from an individual under the age of 13, please contact us at (949) 873-8608
Your California Privacy Rights
Who are our Tutors and College Counselors
Our College Admissions Experts, Subject Tutors, and Test Prep Tutors are all highly qualified, extensively trained, and thoroughly vetted prior to working with our families. Because ensuring our family's safety is our ultimate priority, we extensively background check out tutors through references and background checks at both local, state, and federal levels.
Assessment of Risk COVID-19
As required by California executive order, Strive to Learn conducted a thorough assessment of risk when considering re-opening our store location. After an extensive review, our founder had realized that because of the very structure of the building, we would be unable to tutor our students safely without major and extensive construction and redesigning of our services. This reality of plexiglass, masks, and an all too small spacial restriction is what promulgated our pivot to in-person outdoor, and online sessions.
In order to maintain safety and adhere to CDC, local, and state guidelines all of our in-person sessions for a subject tutoring session are maintained with 6 feet of distance, facial coverings, are conducted with health screenings and temperature checks, and have increased sanitation protocols a
Tutoring & Test Prep Agreement
All payments for services must be received in full prior to receiving services. We require that our clients keep an updated credit card on file at all times with the full knowledge and understanding that Strive to Learn will charge this card for any sessions that are scheduled.
All payments for services that are not received in full and are not paid by the due date will be penalized with a late fee. Strive to Learn reserves the full right. to arrest any services until the account is brought back into good standing.
No Refund Policy
Strive to Learn does not provide any refunds for any services that are not rendered, however, Strive to Learn does issue store credit for any unused sessions that can be applied to any Strive to Learn services and will never expire.
Standardized Testing Scores/College Admissions
Strive to Learn does not provide any guarantee, either implied or explicitly, of any score increase on a standardized test, a class grade, or any college acceptance.
Strive to Learn must receive any requests to cancel or reschedule their session via text at (949) 873-6807 with more than 24 hours notice.
Cancellation or rescheduling requests that are made within 24 hours of the session, but more than 2 hours prior to the start time, will incur a fee equaling 50% of the total session cost.
Cancellation or rescheduling requests that are made within 2 hours of the scheduled session will incur a fee equaling 100% of the total session cost.
The Client understands and authorizes Strive to Learn to automatically charge the card on file if the Client incurs a cancellation fee.